Technical Support Analyst

Eagle, Idaho, United States · Technical Support

Description

We’re looking for a tech savvy, eager learner who is looking to not only provide excellent service for our clients, but to develop a career in a progressive financial tech field. You’ll be working with clients over the phone and by email to troubleshoot technical issues and build positive client relationships, in addition to providing support to our sales team.

As a Technical Support Analyst, you will be the technical interface to merchants, point of sale systems and credit card processors for resolution of problems related to the installation, recommended maintenance and use of ChargeItPro products and services. Have an understanding of all ChargeItPro products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues and make decisions of matters of significance in accordance with business operations.

In this position, you will also…

Requirements

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Benefits

Perks:


ChargeItPro is a local payment processor that provides support for businesses by providing the low rates on their credit card processing and the highest level of customer service that is unmatched by competitors. We have helped businesses in the Northwest and throughout the country save thousands on their credit card processing and enjoy the added value of our high-touch customer service.

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